LONTA AI — RESPONSE-TIME CLAIM REVIEW
Version 1.0 · October 11, 2026
Guide: https://lonta.io/blog/hvac-lead-response-time/

Purpose: define a response-time commitment and inspect an outcome claim.
This worksheet is not a causal experiment or a revenue forecast.
Keep personal customer details in your own system; no upload is required.

1. CLAIM
Supplier or report:
Exact claim, with units and the named outcome:
Original source and page/section:
Population and measurement period:
Does the original source actually measure that outcome?

2. EVENTS
Acquisition/submission event:
Automatic acknowledgment:
First attempted response:
First useful two-way contact:
Confirmed booking rule:
Sold-job rule:
Collected-job rule:
Deduplication rule:
Service area and job types:

3. COVERAGE
Channel (web form / inbound call / other):
Staffed hours, timezone and queue owner:
After-hours owner and next action:
Service commitment the customer sees:

4. COMPARISON
Inquiry acquisition dates, group A:
Inquiry acquisition dates, group B:
Outcome cutoff and follow-up age for each group:
Job types, territories and lead sources:
Staffing, appointment capacity and other changes:

For EACH group record:
Unique inquiries:
Acknowledged:
Attempted response:
Useful contacts:
Booked:
Sold:
Collected:
Unknown outcomes:
Response-time distribution, including unanswered inquiries:

Do not silently drop unanswered inquiries from the report. A response time
can be undefined for those inquiries; retain their count and observation cutoff.
Keep the counts beside rates. Newer groups may need more time to close.

5. CONCLUSION
What the records support:
What they do not establish:
Missing information:
Process repair, responsible person and date:
Next outcome review date:

Never intentionally delay customers to create a comparison. A process check
can show whether coverage works without proving incremental job revenue.

Reuse: Lonta's original worksheet is licensed CC BY 4.0.
https://creativecommons.org/licenses/by/4.0/
Suggested attribution: Lonta AI, Response-time claim review, version 1.0.
Third-party studies retain their own rights. No backlink is a condition of use.